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Last updated: 30 January 2024 (11:00am)
These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service").
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by TD Investments Ltd. a limited liability company registered in Belize with company registration number 000023410, with registered address at 9 Barrack Road, Belize City, Belize (“Company”).
We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.
You acknowledge that at all times when accessing the Website and using the Service:
3.1. You are over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.7. When placing bets, you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
3.8. When placing bets, you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.11. You must generally act in good faith in relation to use of the Service at all times and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
4.1. You must not use the Service:
4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
4.1.2. If you are a resident of one of the following territories, or accessing the Website from one of the following territories:
USA and it’s territories
All FATF Blacklisted countries (presently Democratic People's Republic of Korea, Iran and Myanmar) Ontario
4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);
4.1.5. to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally.
4.1.6. to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice.
4.1.7. in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage.
4.1.8. to scrape our odds or violate any of our Intellectual Property Rights; or
4.1.9. for any unlawful activity whatsoever.
4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
4.3. You may not, in any manner, transfer funds between player accounts.
4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.
4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated, and all bonuses/winnings will be forfeited.
You agree that at all times when using the Service:
5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. To start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
5.3. You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”) and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.
5.5. To ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.
5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime, you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you.
5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.8. When registering, you will receive the possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.10. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
6.1. Accounts could use several currencies; in this case all Account balances and transactions appear in your account in the currency used at the time of Registration for the transaction.
6.2. We do not give credit for the use of the Service.
6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
6.6. If any amount is mistakenly credited to your Account, it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
6.7. You must inform us as soon as you become aware of any errors with respect to your Account.
6.8. Please remember that betting is purely for entertainment and pleasure, and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a range of Responsible Gambling controls. Just send a message to our Customer Support Department using your Registered Email Address that you wish to discuss the options available for. Any request may take up to 24 hours from the moment of its receipt to be actioned. Please refer to our Responsible Gaming page for more information.
6.9. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however and is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
6.10. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
6.11. Dormant and Inactive Customer Accounts
- If you have not logged into your Customer Account or otherwise not accessed or used it for a continuous period of twelve (12) calendar months, your Customer Account shall be deemed to be dormant or inactive. Similarly, if we have suspended your Customer Account for the reasons given in the section headed Suspending and Closing an Account for such a period it shall be considered dormant or inactive.
- Any Customer Account deemed to be dormant or inactive will be administered in accordance with applicable laws or regulations.
7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your Lake Palace account. You are responsible for your own bank charges that you may incur due to depositing funds with us.
7.3. Company is not a financial institution and uses a third-party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card issuer gives no such authorisation, your Account will not be credited with those funds.
7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any chargebacks or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.
7.5. If you decide to accept any of our promotional or bonus offers by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.
7.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.
7.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.
8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is US$100 (or equivalent in other currency).
8.2. There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. Otherwise, we are entitled to deduct a fee with minimum sum of US$20 (or equivalent in your account currency) to combat money laundering.
8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.
8.4 All Verification documents must be submitted with 336 hours or 14 days – otherwise your withdrawal will be reversed into your account until such time that you can provide the required documentation.
8.4. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.
8.5. Should you wish to withdraw funds, but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.
8.6. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.
8.7. All withdrawals below US$2,500 (or the equivalent in your account currency) will be paid to a Player in a lump sum. For withdrawals greater than US$ 2,500 (or the equivalent in your account currency) the total amount will be paid out in instalments but to a maximum of US$10,000 (depending on the relevant tier that the Player is on).
8.8. The minimum withdrawal amount is US$100 (or the equivalent in your account currency), and there is a service fee of between US$0 and US$30 (or the equivalent in your account currency) per transaction applicable. This will vary depending on size of withdrawal and processor used.
- Bitcoin – US$0.00 (or the equivalent in your account currency) Fees – Up to three  Business days once payment is processed.
- Wire Transfer – US$20 (or the equivalent in your account currency) Fees – Up to five  Business days once payment is processed.
9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party to avoid a liability legitimately incurred. You will reimburse us for any chargebacks, denial, or reversal of payment you make, and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of US$ 50, or currency equivalent per charge-back, denial or reversal of payment you make.
9.2. We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.
9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.
10.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
10.2. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.
10.3 Should you lose connectivity during a game round; the system will play out the result and this will be available in Play Check.
11.1. The winner of an event will be determined on the date of the event's settlement, and we will not recognize protested or overturned decisions for wagering purposes.
11.2. All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, we will only reset/correct the results due to human error, system error or mistakes made by the referring results source.
11.3. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in their Account section of the site after each session to ensure all requested wagers were accepted.
11.4. Company reserves the right to remove markets and any products from the Website.
11.5. When playing at Lake Palace Casino, it is deemed that you have read and agreed to the General Terms and Conditions for Bonuses, Tournaments, Competitions and Promotions, as well as the Terms and Conditions that govern any specific promotions at Lake Palace Casino.
11.6. The General Bonus Terms and Conditions are liable to change from time to time. It is the player's responsibility to regularly check the General Bonus Terms and Conditions. Please be sure to always read the General Bonus Terms and Conditions in conjunction with the specific Bonus Terms and Conditions regarding any bonus/promotion.
11.7. Employees and immediate family members of The Genesys Club and any company or entity associated with it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion, or other agencies) may not take part in any bonus or promotion offered by Lake Palace Casino.
11.8. A free player bonus can be claimed only once per person, PC and IP address, family, household address, email address, credit card/debit card number, and environments where computers are shared (e.g., universities, schools, public libraries, workplace etc).
11.9. Player’s that have never deposited at the casino, may only make a withdrawal on any bonus, free spins, or loyalty points once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal Casino Terms and Conditions.
All promotions at Lake Palace Casino are by invitation only. All promotions at Lake Palace Casino are limited to Real money players only. No withdrawal is allowed if there are active and / or pending bonuses which have withdrawal restrictions until play through requirements are satisfied. Unless specifically stated otherwise, the MATCH BONUS amount is considered NON-REDEEMABLE, and will be removed from the amount of your withdrawal request.
11.10. A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.
11.10.1. Purchasing players may only claim a deposit match bonus offer in the first five  minutes of their purchase or if their account has 75% of the original deposit available in their cash balance. If your account has an amount lower than 75% of the original deposit amount in the account, or if five  minutes have passed since the deposit was made: the bonus system and our customer service support staff will be unable to award the match bonus offer in question.
11.10.2. Deposit bonuses of 101% or greater carry a maximum withdrawal of $1000. Deposit offers of 100% or lower carries no maximum withdrawal. Free Bonus, Free Spins, Tournament Wins, and Medal Promotions carry a maximum withdrawal of $100. When a deposit is made and a match/deposit bonus has been claimed, once wagering is met, the entire amount turns into Cash. The casino does indeed reserve the right to decline your withdrawal should we suspect foul play.
11.10.3. Where a Discretionary/Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Agents, the bonus rewarded will have a maximum withdrawal rule of $100 imposed as stated in Section 10: Maximum Withdrawal and the remaining balance will be voided.
Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction. Deposit Match Bonuses greater than 100% carry a $1000 maximum withdrawal and need to be wagered through sixty  times. The remaining balance will be voided.
11.10.4. Free spins awarded for or as part of a deposit where no deposit match offer has been claimed, must be "played" first, prior to your deposit being wagered, failure to do so will result in any winnings being forfeited. The deposit and the bonus money won off any free spins set, must be played as one  balance.
The free spins bonus won must form part of the deposit, failure to do so infers active participation to circumvent the casino bonus system and will result in forfeiting any money won.
If the casino offers a deposit match bonus and free spin as one  offer, the above rule does not apply, if the deposit match offer is claimed whilst the deposit is active in the casino account.
Maximum withdrawals of $100 will apply to players whereby a deposit is made, and free spins claimed, and the free spins is wagered independently off the deposit.
11.11. Wagering for Bonuses – Play through Requirements (% contribution per game as follows):
● Slots / Keno / Scratch cards *100%
● Roulette / Three Card Poker *50%
● Three Card Poker *50%
● Baccarat *25%
● Video Poker*10%
*Percentage of wager placed that counts towards meeting wagering requirements.
11.11.1. Bonus Money (No Deposit Required) bonuses need to be played through sixty  times before a player can make a withdrawal.
11.11.2. Bonus Money (Any Match Offer) needs to be wagered through sixty  times by all Tier players before a player can make a withdrawal.
Deposit $100, get a 100% Match Bonus.
To withdraw a player will need to wager $100 (Bonus amount) x 60 = $6,000
11.11.3. Any discrepancies with funds in the Player’s account may affect their withdrawal. Furthermore, their account status may be subject to review and could be suspended.
11.11.4. For free spins offers that are additional to a match deposit offer (i.e., offered as part of a match deposit package as a bonus), the maximum withdrawal allowed is $100 on those free spins.
All free spins bonuses carry a cash out multiplier which means that the maximum value that can be converted to cash is 5 times the value of the free spin bonus. A maximum cash-in amount applies to standard Free Money/Free Spins/Loyalty Points Redeemed/Competition or Tournament Prizes where there is no deposit required.
To withdraw cash prizes won from tournaments, leaderboards or any other competitions, a deposit must have been made prior to the events’ commencement.
EXCLUSION: Any free spins offer not applicable to this rule will be so stated by Casino Management.
11.11.5. Each Player may only partake in one  bonus-promotion per deposit. If a Player receives more than one  bonus-promotion per specific deposit, any winnings will be voided.
11.11.6. Only one deposit match bonus can be claimed per deposit. All deposit match bonuses need to be claimed immediately once a deposit has been made and before any single wager can be placed with the original deposit. If a player chooses to wager the deposit amount first and then proceeds to claim the deposit match bonus thereafter, all money accumulated from winning on the deposit match bonus is then considered null and void. The casino would then reserve the right to forfeit any such winning. The casino views this as a deliberate and fraudulent act to circumvent the benefit that deposit match bonuses are meant to serve as.
11.11.7. No Player may redeem two non-deposit bonuses (free money, free spins, etc.) consecutively. i.e., a Player must make at least a $20 deposit in-between claiming any non-deposit offers. If a deposit is not made between non-deposit offers, any subsequent winnings will be voided.
11.11.8. Please read carefully regarding Sequential and Alternative offers:
● Sequential offers:
Promotional bonuses that are offered as a package must be claimed in the sequence provided (i.e., From first to last bonus code in the order provided).
● Alternative offers:
Promotional bonuses that are offered with an option to choose between two  or more deposit bonus offers / free “no deposit” offers (i.e., Claim “this offer” OR “that offer”) will require a player to claim ONLY ONE of the options presented, regardless of how many deposits are made during that promotional period. Should a player succeed in claiming both offers, they will be found in contravention of promotion Terms and Conditions and any winnings accrued will be rendered void (with your deposit value refunded).
For example, the weekly offers received via email currently offer a regular match bonus offer and a “More Bang for your Buck offer” – you are not allowed to deposit and claim both sets of offers – you may only claim one set of the offers in question when making your deposit during each weekly promotional period.
11.11.9. Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a bonus, specifically related to that deposit, will be credited.
11.11.10. For all bonuses and/or promotions, dates and times shall be calculated according to Eastern Standard Time (EST), which is GMT +2.
11.11.11. Where bonuses or promotions are specifically addressed to an individual or casino account, the offers are only valid in respect of the individual or casino account number, as specified in the communication (offer).
11.11.12. Promotional and/or bonus offers by email, text message and direct mail are for the intended recipient only and cannot be transferred.
11.11.13. Irregularities between the personal details of the Real account holder, and the personal details of the individual identified with the method used to make deposits, will invalidate any offer extended by Lake Palace Casino.
11.11.14. Any Player deviating from the promotional rules will be disqualified; however, their original deposit amount will be credited to their casino account.
11.12. Lake Palace Casino reserves the right:
11.12.1. To deny a player any bonus where a player has been identified as a bonus abuser at Lake Palace Casino. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus or promotion he/she is judged to have abused.
11.12.2. To refuse a promotion or bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.
11.12.3. To close accounts at any time, particularly when registration information is discovered to be incorrect or misleading, or when Casino Management deems the player's participation to be dishonest, or when there is a history of chargebacks on deposits made.
11.12.4. To audit all withdrawals and reserves the right to reclaim bonuses or winnings for failed audits - the original deposit will be credited to the player's casino account.
11.12.5. To discontinue or cancel any promotion or bonus if Management deems it appropriate.
11.13. Lake Palace Casino Marketing department is the sole judge in any dispute regarding any promotional offer.
11.14. Each Promotional Term and Condition is severable from each of the other Terms and Conditions.
11.15. If any Term or Condition is found invalid, unenforceable, or void for any reason, the remaining Terms and Conditions shall remain in force.
11.15.1. To qualify for subsequent bonuses, the player needs to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of the next Promotion offer.
* Please Note:
To qualify for your Anniversary, Tier Welcome Bonus or Birthday no deposit bonuses, a player needs to have deposited an amount (or amounts) equivalent to the value of that bonus in the last 3 months before that bonus is due to them. That is, $25 in deposits in the 3 months before your Anniversary and $75 in deposits in the 3 months before your Birthday on the Silver tier, $100 in deposits in the 3 months before your Anniversary and $150 in deposits in the 3 months before your Birthday on the Gold, and so on for Platinum.
11.15.2. Reversed withdrawals are not considered deposits and will not be matched with a bonus.
The maximum bet that can be placed on Betsoft / Rival games is five  €/US$/CA, 0.01 BCH, 0.01 ETH, 1,000 Dogecoin, 0.1 LTC, 20 PLN or 300 RUB. When it comes to Bitcoin players the maximum bet is one  mBTC. This includes double-up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.
11.15.3. Non-compliance with any promotional Terms and Conditions shall be deemed to be 'Promotion Abuse' and, as such, gives Lake Palace Management the right to, at its sole discretion, take appropriate action to facilitate a gaming experience that is fair, entertaining, and beneficial to all parties involved.
11.16. Progressive Jackpot wins from funds that have been derived from free bonus money, match bonus or any other bonus converted to cash at the end of playthrough requirements will not be eligible for Progressive Jackpots.
11.17. NEW PLAYER WELCOME BONUS
11.17.1. Standard Terms and Conditions and Bonus Terms and Conditions apply to the New Player Welcome Bonuses at Lake Palace Casino.
11.17.2. New Real Players qualify for the Deposit Match Bonus advertised on the website on their first deposit at Lake Palace Casino.
11.17.3. This promotion is limited to the initial (first) deposit made by a first time new Real Player and for use at Lake Palace Casino only. The definition of First Deposit is the first deposit made by an individual at Lake Palace Casino.
11.17.4. A maximum bonus as per the advertised offer can be claimed and must be claimed by the player using the bonus code provided.
11.17.5. To make a withdrawal, a player needs to wager sixty  times the bonus amount.
Deposit $100 and get a 100% Match Bonus.
To make a withdrawal, a player will need to wager $100 (Bonus) x 60 = $6,000.
11.17.6. Bets placed in the game feature on slots do not count towards meeting the bonus play-through requirement of sixty  times.
11.17.7. Each New Player Match Bonus can be claimed only once per person, PC and IP address, family, household address, email address, credit card number/debit card number, and environments where computers are shared (e.g., university, school, public library, workplace etc.)
11.17.8. Lake Palace Casino reserves the right to change the offer, adjust the bonus Terms and Conditions, or deny a proportion of the bonus due to Player misuse.
11.17.9. A minimum transaction value of $100 applies to all withdrawals.
11.18. GAMES MEDALS PROMOTIONS
11.18.1. To qualify for a medal prize, a player must make a minimum deposit of $20 on the day a medal is awarded in a game.
11.18.2. Medal prizes cannot be claimed when playing with free money, bonus money or playing free spins.
11.18.3. Medal prizes will be credited to players’ accounts on the business day following the end of the medal's promotion.
11.18.4. A player will qualify for a maximum of one  medal prize, at the highest medal value per day of the promotion. For example, if a player wins a Blue, a Bronze, Silver and a Gold Medal on Fistful of Dollars and a Bronze medal on Code 211 the player will receive a prize for the highest medal earned, in this example - a prize for the Gold Medal.
11.18.5. Bonus prizes awarded for medal promotions are subject to a sixty  times wagering requirement and a maximum cash withdrawal of $100 as per normal casino bonus Terms and Conditions.
11.18.6. If a player deposits $20 each day of the promotion and wins a medal on each day of the promotion, their total prize money will be doubled. If a player should win all five  medals during the promotional period and did indeed deposit on each day that a medal was won, the player will receive a total prize bonus of $250.
11.18.7. All medal promotions are open to depositing players only and will run between the dates and times advertised on the email correspondence you received. Medal promotions will be held only on the games advertised in the email correspondence you received.
11.18.8. Any attempt to hide funds in a features or bonus round, with the intention of retriggering at a later point when your balance ratios are different, will cause all winnings to be forfeited and confiscated.
11.19. All bonuses need to be claimed by the Player themselves within the specified promotional period. No bonus will be credited to any Players account automatically.
Definition: A betting strategy wherein a participant places wagers on conflicting outcomes to minimize the risk of losses or guarantee a profit.
Prohibition: The deliberate use of hedging strategies to manipulate the system is not allowed, and consequences for such actions will be enforced.
11.21. Unfair Winnings Strategies:
Definition: Any systematic approach or tactic employed with the intention of gaining unfair winnings.
Prohibition: Participants found employing strategies aimed at securing unjust advantages will face consequences in accordance with our established guidelines.
Definition: Any collaborative or conspiratorial effort among participants to gain an unfair advantage or manipulate outcomes.
Prohibition: Engaging in collusion is strictly prohibited, and violators will be subject to appropriate actions as per our policies.
11.23. Reservation of Admission Rights:
We reserve the right of admission. At our discretion, we retain the authority to close an account if we detect any suspicious activity or discern a concerning trend, without obligation to furnish a detailed explanation."
By incorporating these provisions, we aim to create a transparent and secure environment for all participants, fostering a sense of trust and fairness within our winnings programs.
12.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
12.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
12.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
12.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from Lake Palace. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY, WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
14.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) US$500 (OR THE EQUIVALENT IN YOUR CURRENCY) IN AGGREGATE, WHICHEVER IS LOWER.
14.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
15.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies:
all winnings currently or due to be credited to your Account will be retained.
These winnings will be forfeited and donated to the Gaming Commission
all winnings gained from betting through the Service whilst underage must be paid to us on demand (if you fail to comply with this provision, we will seek to recover all costs associated with recovery of such sums); and/or
any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your Lake Palace account which we covered.
15.2. This condition also applies to you if you are over the age of 18 years, but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that legal minimum age in that jurisdiction.
15.3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary to investigate the matter, including informing the relevant law enforcement agencies.
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.
Accounts suspected of fraud may also be escalated to our licensing jurisdiction, local enforcement and other government agencies.
17.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds.
you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and
when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.
17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
18.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable and non sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
18.2. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
18.3. Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
19.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).
19.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.
19.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
promote or share information that you know is false, misleading or unlawful;
conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party’s privacy or other rights or that creates or spreads computer viruses;
harm minors in any way;
transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;
transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;
interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
retrieve or index any information from the Service using any robot, spider or other automated mechanism;
participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed;
transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations;
create Accounts on the Website by automated means or under false or fraudulent pretenses;
impersonate another Customer or any other third party, or
any other act or thing done that we reasonably consider to be contrary to our business principles.
The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.
21.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.
21.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
21.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).
21.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.
21.5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.
21.6. Complaints and disputes are and remain confidential both whilst a resolution is sought and afterwards.
Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
25.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
25.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
25.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
25.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
25.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
25.6. Governing Law. These Terms and Conditions are governed by the laws of England and Wales.
25.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.